Support
Questions, problems or ideas? We're happy to help.
Contact us
Email us and we'll usually reply within a couple of days.
supportcollecteon@gmail.comIf something isn't working, tell us what device you use, whether you're on the app or the website, and what you see on screen. A screenshot helps a lot.
Common questions
How do I sign in?
Enter your email and tap Send code. We'll email you a code; type it into the app and you're in. There's no password. If you're new, this also creates your free account. You can also continue with Google.
I didn't get the code
Check your spam or promotions folder for an email from CollectEon. You can ask for a new code after 60 seconds with Resend code. Codes work for 1 hour, and only the latest one counts.
Do I need an account?
No. You can continue as a guest and your lists stay on your device. An account lets you sync them between your phone and computer, and keeps them safe if you change phones.
My lists aren't syncing
Make sure you're signed in with the same email on both devices and connected to the internet. In Settings you can see the sync status and tap Sync now.
A title's details are wrong
Details for movies, series and anime come from TMDB, and for games from RAWG. You can change them for yourself: open the title and tap the pencil at the top. Any field you change stays the way you set it.
How do I delete my data?
Signed in: Settings → Delete account deletes your account and everything in it, on every device. As a guest: Settings → Delete all data on this device. You can also email us to delete your account.
Is CollectEon free?
Yes. There are no ads.
More
Read how we handle your data in our privacy policy.